Quality goal

Production department Delivery rate 95% ¡Ý on time
Quality department Customer send back goods rate 1% ¡Ü
Quality department Customer complaining rate ¡Ü 3%
Planning department Supplying rate in time of the supplies ¡Ý 98%
Quality department Qualification rate of the finished product ¡Ý 98%
Personnel department Qualification rate that train ¡Ý 95%
Market department Customer satisfaction is up to standard to lead ¡Ý 80% Engineering department Handing over rate on time of the means of production ¡Ý 95%

Company's goal: 100% of the customers are satisfied

Test openly and brokenly

Hold the quality meeting regularly